Job Description

Excellent opportunity for a Customer Service or Inside Sales professional to handle inbound customer service and sales calls and emails. Candidates with a strong mechanical aptitude find great success as they help customers understand technical products and accurately complete their order. If you have previous experience in a technical inside sale and/or customer service role, we invite you to apply now! Experience or knowledge of heating and air systems (HVAC) is helpful.

Customer and Sales Support:

  • Strong customer service focus, doing everything to ensure a favorable outcome
  • Ability to understand and clearly explain technical product and application details, assisting customers needs to order the right items
  • Phone and email support related to pricing, lead times, product specifications, parts availability, order status, RMA’s and coordinating freight
  • Follow-up calls as appropriate to encourage order completion and customer satisfaction
  • Order entry into ERP software (Epicore Prophet 21), with high levels of accuracy

Requirements:

  • Associates or Bachelor’s Degree with technical focus preferred, or equivalent experience
  • Ability to proactively develop effective solutions to problems, often on the spot
  • Highly self-motivated and dependable, at work on time, consistently
  • Epicor Prophet 21 or other ERP experience helpful
  • Proficient with the Microsoft Office Suite
  • Excellent communication skills, interpersonal and written—with interior and exterior customers
  • Ability to function effectively in a team environment with high standards of accuracy and performance
  • Successful candidate will receive product training in warehouse before moving into Customer Service

· Bilingual, Spanish, helpful.

Typical Hours: M-F 8:00 a.m. to 5:00 p.m.

Benefits:

  • Paid PTO Time—starts accruing immediately at hire
  • 401k with generous company match (up to 5%!)
  • Paid Select Holidays
  • Company-paid Life Insurance ($50,000 policy!)
  • Excellent insurance options including: Medical, Dental, Vision, Disability, Life, and AFLAC
  • 100% company paid virtual healthcare (TeleDoc) for you and your covered dependents

Competitive Salary DOE